Ultra Hoster was founded in 2007 and is now 11 years in business.
Ultrahoster Web Solutions | Hosting & Tonnes More!
Specializing in web/reseller hosting as well as VPS(Virtual Private Server) hosting. Our services also include Shoutcast streaming which allows internet radio, with an addition of online file storage. All our hosting plans include FFMPEG on our servers to
What moneyback guarantees do you offer?
We have a 7 day money back guarantee, and it applies to you not being happy with the service. So if your not happy with our support, servers, or anything else, you can have a refund straight away.
What is your average uptime?
We aim to have 99.95% uptime, and do compensate if our customers don't get that. We did have an uptime chart, but earlier in the year, we had a major downtime problem with our supplier, and have now moved to a whole new datacenter in the USA, complete with a new support team, new branding of the website, and a whole lot more. More details can be found here http://ultrahoster.co.uk/next_step.html.
What is your support response time and what does it cover?
We provide basic support to pretty much anything we can do to help you, our customer. We provide free script installations (PHP scritps, etc). So this may count in developing your website. We don't however provide coding support for html, php, etc. Our support does extend to external problems such as DNS where our support team can go out of Ultrahoster and solve external problems from a domain registrar for example. An average ticket response is under 24hours, but on rare occasions can take slightly longer.
Do you have any coupons or discounts?
We did have a 60% OFF code for lie, which expired on the 15th of September, unfortunately we cannot provide that discount to anyone after the date. But i can set up a custom coupon for you to have 20% off your bill for the first month. We do have an additional 5% off offer for all our customers, if they wish to add a small banner linking to Ultrahoster. More details of this will be provided if you decide to sign up.
What else can you tell about your company and services?
We try to be unique in providing the most support a webhost can. we try our best to install 3rd party scripts, provide as much support we possibly can, ensure our clients data is safe by providing remote offsite backup to all data. We also keep our prices extremely low compared to major companies ou there in the hosting world. We never overcrowd our servers, and have a great kind support team. We provide complete tailer made custom packages for pretty much any service we provide, and try to have as many discounts and offers to ensure our customers pay the lowest price for their services. We have a contingency plan for major network issues which may elad to downtime to ensure our customers are not left out with nowhere to go. Many companies disappears without notice and take away your money and advertise unlimited plans, something we never do as there is no such thing as unlimited. We also see many companies providing a one of fee, but after 6 months, the company disappears or makes excuses about wanting to upgrade heir servers, and a fee to be paid towards that, which we never do. We ensure all our servers are up to date with software and hardware, and try our best to modify server settings so that a user can host their website or run their php script with the server requirements they require. All our servers are equipped with FFMPEG, and up to date software.
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